Tealium

Account Manager

AU-Sydney
Req No
2017-1544
Category
102 Account Mgmt
Type
Regular Full-Time

Overview

WHO WE ARE: 

Tealium is the leader in real-time unified marketing solutions, helping brands seamlessly integrate their siloed applications and data, and drive more profitable interactions across all digital touchpoints. Tealium’s open real-time Universal Data Hub (UDH) is a platform that enables digital marketers, data and analytics, and IT the ability to manage, govern, enrich, activate, and own their overarching corporate data strategy, reducing chaos and building better customer experiences.

Founded in 2008, Tealium is the most trusted vendor in its space and its award-winning solutions are used by hundreds of global enterprises, including Ancestry.com, T-Mobile, Microsoft, HP, Uber, Facebook, Kimberly-Clark, LDS Church, Petco, American Airlines, Priceline, Univision, Orange, Sony, and many others.

Responsibilities/Qualifications

WHAT WE ARE LOOKING FOR:

We are looking for Account Managers with strong SaaS/Digital Marketing backgrounds who are passionate about the success of their customers.  The ideal candidate will need to navigate a fast-past environment while having a laser-like focus on ensuring customer satisfaction remains high, assisting with tactical day-to-day needs as well as building a long-term strategic partnership with the accounts.  The Account Management position requires strong communication and relationship skills, collaborating with many internal teams as well as a broad spectrum of roles and positions at customer accounts.

 

Responsibilities/Qualifications:

YOUR DAY TO DAY:

  • Own and manage the relationship between Tealium and client with a focus on ensuring a long term customer partnership.
  • Manage the entire renewal negotiation process including creating service orders and addendums, obtaining necessary client signatures and communicating with management.
  • Effectively communicate with customers and internal teams in a timely manner. This includes prioritizing and escalating important issues, providing ongoing status updates and properly managing expectations, and working with other internal teams as needed (including on upsell/cross-sell opportunities).
  • Experience managing multiple, simultaneous projects with proven success with cross departmental cooperation. Can include creating project timelines, maintaining project plan, driving diverse teams to stay on course, and communicating ongoing status of all projects to relevant stakeholders.
  • Become an expert in Tealium products, assisting in client enablement and expanding their usage of the Tealium products.
  • Become a trusted advisor to guide clients to achieve their online business objectives.
  • Some travel required for customer onsite visits

 

WHY YOU ARE THE PERFECT FIT:

  • You bring 3 to 5 years of strong Account Management experience in the digital marketing/SaaS world
  • You have a proven track record of customer retention and upselling fueled by a positive attitude and your capacity to build deep relationships.
  • You have the confidence to act autonomously as needed and to think creatively to solve problems, drive issues and projects to completion, and remain focused in high-pressure situations
  • You have exceptional organizational, presentation, and communication skills – both verbal and written
  • You are enthusiastic about the culture of high growth companies.
  • Technical skill and an understanding of JavaScript a plus.

Perks/Company Overview

WHY YOU WANT TO WORK HERE:

Highly relevant and differentiated positioning of Tealium and our Universal Data Hub (UDH) make this a unique career opportunity that could be once in a lifetime.  Organizations from small businesses to large global enterprises are standardizing on Tealium to drive improvements in their overall data and digital efforts, and we are a foundational platform to the smartest organizations and their strategy moving forward.  There are over 750 global enterprises now using Tealium and we have >92% renewal rates, which is best in class. At Tealium we dress casual (but professional). Not to mention we get to surround ourselves with amazing colleagues we enjoy working with daily.

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