Tealium

Product Support Engineer I

US-CA-San Diego
Req No
2017-1575
Category
105 Post Deployment Support
Type
Regular Full-Time

Overview

WHO WE ARE: 

Tealium is the leader in real-time unified marketing solutions, helping brands seamlessly integrate their siloed applications and data, and drive more profitable interactions across all digital touchpoints. Tealium’s open real-time Universal Data Hub (UDH) is a platform that enables digital marketers, data and analytics, and IT the ability to manage, govern, enrich, activate, and own their overarching corporate data strategy, reducing chaos and building better customer experiences.

 

Founded in 2008, Tealium is the most trusted vendor in its space and its award-winning solutions are used by hundreds of global enterprises, including Ancestry.com, T-Mobile, Microsoft, HP, Uber, Facebook, Kimberly-Clark, LDS Church, Petco, American Airlines, Priceline, Univision, Orange, Sony, and many others.

 

WHAT WE ARE LOOKING FOR:

We are looking for a passionate, motivated, and driven solutions engineer to help solve our customer’s needs and provide exceptional customer support. The ideal candidate will have both the technical and customer facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing landscape to lead strategic conversations with our customers, and provide value to users by ensuring that we offer world class customer support.

Responsibilities/Qualifications

YOUR DAY TO DAY:

  • Effectively analyze complex issues, identify possible solutions, and present recommendations to the client via our ticketing system, email, and phone.
  • Become a recognized subject matter expert on Tealium iQ, Tealium Audiencestream, Tealium Data Access, mobile SDKs, and other integrations.
  • Write and debug clean, reusable JavaScript code to fulfill customer requirements
  • Write custom internal tools to increase efficiency
  • Communicate professionally over tickets, email, and phone with a wide range of technical and non-technical customers to empower them within our products.
  • Have fun learning!

 

WHY YOU ARE THE PERFECT FIT:

  • You bring a minimum of 3 years of experience in client facing and technical skills.
  • You have good working knowledge of JavaScript, HTML, CSS, or experience in mobile frameworks or other coding languages.
  • You are passionate about troubleshooting with a great attention to detail.
  • You have familiarity with tools such as Chrome Debugger, Charles Proxy, Firebug, mobile debugging, various BI tools, databases, and SQL languages.
  • You have experience in digital marketing and web analytics products such as Adobe Analytics, Webtrends, Google Analytics, and IBM Analytics.
  • You possess excellent written and verbal communication skills and are a clear and articulate speaker.
  • You have a university degree or college diploma in Computer Science or a related field.

Perks/Company Overview

WHY YOU WANT TO WORK HERE:

The highly relevant and differentiated positioning of Tealium and our Universal Data Hub (UDH) make this a unique career opportunity that could be once in a lifetime.  Organizations from small businesses to large global enterprises are standardizing on Tealium to drive improvements in their overall data and digital efforts, and we are a foundational platform to the smartest organizations and their strategy moving forward.  There are over 750 global enterprises now using Tealium and we have >92% renewal rates, which is best in class.  Our corporate headquarters is located in Sunny San Diego! Our office space in Torrey Pines is just minutes from the beach and surrounded by beautiful hiking trails.  Our beautiful location is just one of the many perks we offer! At Tealium we dress casual (but professional), enjoy the perks of a competitive paid time off policy, rich benefit plans, company holidays, 401(K) match, and Employee Stock Options - just to name a few. Not to mention we get to surround ourselves with amazing colleagues we enjoy working with daily.

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